Sellaris support center.
Get help with your account, billing, or the app. A real person will reply within one business day.
Email support
support@sellaris.io
FAQ
Common questions answered.
Report a bug
Tell us what went wrong — we'll jump on it.
Privacy & data
Data access, deletion, or GDPR requests.
Frequently asked questions
How do I contact support?
Email support@sellaris.io from any device. Include a short description of the issue and, if possible, a screenshot. We reply within one business day.
How do I reset my password?
Tap Forgot password on the sign-in screen and we'll email you a reset link. If it doesn't arrive within 5 minutes, check your spam folder or email support.
How do I cancel my subscription?
For subscriptions purchased via the App Store, cancel through your Apple ID subscription settings (Settings → [your name] → Subscriptions). For web subscriptions, go to Settings → Billing → Cancel plan.
How do I request a refund?
App Store purchases are handled by Apple — request a refund at reportaproblem.apple.com. For web subscriptions, email support@sellaris.io within 14 days of the charge.
How do I delete my account and data?
Go to Settings → Account → Delete account inside the app, or email privacy@sellaris.io from the address on your account. All personal data is permanently removed within 30 days.
How do I export my data?
Go to Settings → Data → Export to download a CSV of your contacts and deals. For a full export (including notes and attachments) email support@sellaris.io.
Is my data secure?
Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Access is gated by role-based permissions, and we offer SSO on business plans.
Where can I find your privacy policy and terms?
See our Privacy Policy and Terms of Service.
Still need help?
Email us at support@sellaris.io and a real person will get back to you within one business day.