Sellaris support
Help with your account, the web app or the iPhone app. Write to us and a person will reply within one business day.
Email support
Questions about your account, the app or your data.
Report a bug
Tell us what happened and on which device. A screenshot helps.
Privacy and data
Access, export or deletion of your personal data.
Sales and setup
Set up Sellaris for your team or change your plan.
Frequently asked questions
How do I contact support?
Email support@sellaris.io from any device. Describe the problem and, if you can, attach a screenshot. We reply within one business day.
How do I get an account?
Sellaris accounts belong to a company workspace. Your Sellaris admin creates your user and sends you the sign-in details. If your company isn’t on Sellaris yet, request access or email hello@sellaris.io.
I forgot my password. What do I do?
Ask your Sellaris admin to reset it, or email support@sellaris.io from the address on your account and we’ll help you sign in again.
Is there a mobile app?
Yes. The Sellaris iPhone app uses the same account as the web app, and the web app also works in any phone browser.
How do I log a cold call or a cold drop-in?
On Today or on a lead’s page, tap Cold call or Drop-in, pick the outcome and save. You can add a note and a follow-up reminder before saving. The entry shows up on the lead’s timeline and in your weekly numbers.
Who sets my weekly goals?
Admins set each rep’s weekly goals for cold calls, cold drop-ins, meetings, proposals and value on the Metrics page. You see your progress against them on Today.
How do I connect my Outlook calendar?
On Today, use Connect Outlook under Today’s meetings and sign in with your Microsoft account. Your Outlook meetings then appear next to your CRM activity.
How do I export my data?
On the map, select leads and export them to CSV. For a full export of your workspace, email support@sellaris.io.
How do I delete my account and data?
Email privacy@sellaris.io from the address on your account. Personal data is permanently removed within 30 days, except where the law requires us to keep it.
How do I change or cancel my plan?
Email hello@sellaris.io. After cancellation the service stays available until the end of the current billing period, as described in the Terms of Service.
How do I request a refund?
Email support@sellaris.io within 14 days of the charge.
How is my data kept separate?
Sellaris is served over HTTPS. Each company works in its own workspace, and what a user can see and change depends on their role. The Privacy Policy covers what we collect and how we use it.
Where are your privacy policy and terms?
See the Privacy Policy and the Terms of Service.
Still need help?
Email support@sellaris.io and a person will get back to you within one business day.